Terms of Use

Young Citizens hosts its online training and annual licences on the following website www.training.youngcitizens.org (the “Site”). The Site is operated by Young Citizens, (registered as the Citizenship Foundation, a registered charity No. 801360), whose registered office is at 37 Heneage Street, London E1 5LJ (Company No. 02351363). Our VAT number is 867581083.

These Terms of Use (the “Terms”) together with our Privacy Policy set out the terms on which you may use the Site and governs any purchases or subscriptions in connection to content delivered to you through the Site.

Your privacy is very important to us. Please read our Privacy Policy to understand how we protect your personal information.



Changes to these Terms

These Terms may be amended or updated from time to time at our sole discretion. If we make material changes to these Terms we will notify you through the email address associated with your account. However, it is your responsibility to access and check these Terms whenever you access the Site. You can do this at any time by visiting: https://training.youngcitizens.org/p/terms.

The latest version of these Terms will govern any future use by you of the Site. However, please note that if you make any purchases for content delivered through the Site, the terms in force at the time of your order will apply to your contract with us.

These Terms were last updated in September 2020.

Changes to the Site

We may update the Site from time to time, and may change the content on the Site at any time. However, please note that whilst we will attempt to keep the content on the Site up to date we are not able to warrant or guarantee that the Site, or any content on it, will be free from errors or omissions.

Registration and Accessing Our Site

When you register to access content on the Site you must provide us with your name and contact details. Access to courses and annual licences are available only to the registered account holder and any related certification will reflect the account holder’s registered name.. You must keep your registration information (including any email address associated with your account) up to date. You must not misrepresent your identity or impersonate any third person. Registered accounts must not be used by any other person than the registered person.

You are responsible for maintaining the confidentiality of any password or login details associated with your account and you may be held liable for any unauthorised actions and activities associated with your account, even if a third party uses your account without your knowledge. If you become aware of any unauthorised use of your account, we recommend that you change your password immediately or contact [email protected].

You may not assign, transfer, charge or sub-contract any of your rights under these Terms to any third party. If you breach any of the terms of this licence or these Terms, we reserve the right to immediately remove your access to your account or the Site and you must, at our option, return or destroy any copies of any materials from our Site you have made.

We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. Access to the Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Site without notice.

You are responsible for making all arrangements necessary for your access to the Site. We will not be liable to you if for any reason the Site is unavailable at any time or for any period.

Paid-For Services

Training: Those who purchase training will gain full access to the course. Access to your Training is granted from the time when payment is received and does not have an end date.

Annual licence: Those who purchase an annual licence will be permitted to deliver the relevant programme and gain access to all the items included in the annual licence package. Your annual licence commences from the time payment is received and runs for a full calendar year. During this time you may access and download any resources included in your annual licence and deliver the programme throughout your school. Towards the end of your annual licence period you will be sent an email asking if you wish to renew for the following year. If you wish to continue your annual licence for an additional calendar year please respond to this email and we will invoice you accordingly. If you wish to terminate your annual licence you can do so at any point in the year by emailing [email protected] providing a much information as possible (type of licence to cancel, your name, your school etc) a minimum of 10 working days before your renewal date to allow us to reflect this in our systems. We will respond to your renewal or termination request by email within 5 working days. If you have not received a confirmation please do call us on 0207 566 4141 to confirm that we have received it. If you decide to cancel you will continue to have access to all the content until the end of your annual licence period. At this point access to all content will expire and you will no longer be permitted to deliver the programme for which the licence was granted. It is your responsibility to ensure that your payment details are kept up to date to ensure that there is no interruption in your licence.

Payment and Price

All amounts and fees stated or referred to in these Terms shall be payable in pounds sterling and are, except where specifically stated otherwise, non-cancellable and non-refundable.

No payment or refund will be given to you for any downtime in respect of the content or services you have purchased or for your inability to access any content or services due to technical problems beyond our control.

The prices for all content and services are displayed at the point of sale. These prices may be changed from time to time at out sole discretion and will be effective from the date of posting at the point of sale. Every time you place an order for content or services, the displayed price in force at the time of your order will apply to the contract between you and us. For the avoidance of doubt, changes of the prices of any of the content or services that take place later than your relevant order will not apply to such order. For annual licences the renewal fee will remain the same for all following years providing that there is no interruption of your registration.

Use of the Services

You must be 18 years or older to purchase training or an annual licence for content provided on the Site.

All the content and services we provide are intended for use solely by teachers and other education providers in schools and other educational establishments. An annual licence requires a specific account holder but the content of which (excluding any Teacher Training) can be used freely within one organisation (eg an individual school, an after school club, a youth group working in a specific school). The annual licence does not allow you to deliver across multiple sites. If you wish to discuss working across multiple sites (eg because you are an academy trust or have a peripatetic role please contact us to discuss. Likewise companies, businesses or any other commercial or for-profit organisations are not entitled to purchase from the Site without our prior consent which can be obtained by contacting [email protected].

We reserve the right to monitor usage of the content and services made available via the Site using your personal login details and/or website analytics. In the event that unauthorised users are accessing the Site’s content or services using your personal details, we reserve the right to charge you an amount equal to the charges which would have been payable had each unauthorised user purchased the relevant item themselves.


Purchasers have a right to cancel their purchase with us up to 30 days after which they were granted access and providing that resources have not been loaded and no more than 10% of any training has been completed. Any refund for an annual licence should be submitted within this 30 day period and you will be refunded based on the length of the contract remaining. It is important that you as licence holder, and others within the associated school, cease any delivery of a licenced programme from the time of your cancellation.

To cancel your order, you must inform us of your decision by post to Young Citizens, 37 Heneage Street, London E1 5LJ or by email to [email protected]. We will communicate acknowledgement of receipt of your cancellation to you without delay.

Effects of Cancellation

We will reimburse you no later than 30 days from the day on which we receive your cancellation request. We reserve the right to refund you using a different means of payment from the one used for the transaction, and you will not incur any fees for such reimbursement.

Intellectual Property Rights

“Intellectual Property Rights” means all patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered), and other similar rights wherever existing in the world, together with the right to apply for protection for the same.

We are the owner or the licensee of all Intellectual Property Rights on or in the Site, and in the materials, content, tools and/or applications published on it or made available to download through it, which are protected by copyright and other similar laws and treaties around the world. All such rights are reserved. Any use of the Site or any materials, content, tools and/or applications made available through the Site in breach of our Intellectual Property Rights for any purpose other than in accordance with these Terms is prohibited without our prior written consent.

You are permitted to print, download extracts or content from our Site (including any purchased content, whether through an annual licence or one off purchase or otherwise) for your own use on the following basis:

you use the downloaded extracts or content for your personal non-commercial, pedagogical, classroom or charitable purposes only;

you use downloaded extracts and content in the same context as such material appears on the Site, whether in relation to corresponding text or otherwise;

you do not use the extracts or content in an offensive manner or in any way that is derogatory to or will cause reputational harm to us; and

you properly attribute the downloaded extracts or content to us, with reference to any relevant copyright and trade mark notices and the following permission notice “Reproduced with permission from Young Citizens. All rights reserved.”

Unless otherwise stated in the Terms, you must not (whether directly or indirectly):

distribute, transmit, syndicate, sell or offer to sell or otherwise make available all or any part of the Site or any content, files, feeds or data from or obtained through the Site, whether publically available or not;

reproduce any part of the Site or any content, files, feeds or data from or obtained through the Site in excess of what is reasonably required for your personal non-commercial, pedagogical, classroom or charitable purposes;

Use the Site, or the contents obtained via the Site, in any commercial way.

Nothing in these Terms affects your freedom under fair dealing or fair use or any other copyright or database right exceptions and limitations.

If you have any questions regarding how you may use materials downloaded from the Site, please notify contact us via email at [email protected].

Uploading Content to Our Site

We may from time allow you to upload, post, submit or display your comments, ideas, opinions or other material or content to, or on the Site or its forums, or to make contact with other users of the Site (your “Content”).

By submitting your Content, you authorise us to use and authorise any other persons permitted by us to use your Content in whole or in part and in any and all media now known or hereafter developed for any purpose whatsoever, commercial or otherwise, without further approval by or payment to you.

You understand and agree that we reserve the right, in our sole discretion, to use, not use and remove your Content. We will not be responsible, or liable to any third party, for the content or accuracy of any of your Content. By submitting or uploading your Content to the Site, you represent and warrant that:

You are the sole creator and owner of and have the unrestricted right to create and submit your Content and to grant the rights to your Content set forth in these Terms;

your Content is not confidential or proprietary;

your Content does not infringe, misappropriate or violate any third party’s copyright, trademark, patent, literary, trade secret, privacy, publicity, proprietary or other right;

your Content does not contain information that identifies any person without such person’s express prior written consent;

your Content does not contain any virus, bug, worm or other code that would affect the security, integrity or operation of the Site;

your Content does not make unsubstantiated claims about any third party or its products or services or contain any illegal, slanderous, defamatory, obscene, pornographic, threatening and harassing comments or other objectionable content;

your Content does not advertise or offer to sell or buy any goods or services for any business or commercial purpose;

your Content does not restrict or inhibit any other user from using and enjoying the Site or any of its related services; and

your Content does not violate any applicable laws or regulations.


You must not misuse the Site or any of its services by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is hosted or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack.

We will report any breaches of this provision to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material or content posted on it, or on any website linked to it.

Linking to the Site

You may link to Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw this linking permission without notice.

Third party links and resources on the Site

Where the Site contains any links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

You are responsible for ensuring that you do not breach the copyright owners’ intellectual property rights. We accept no liability for the misuse of 3 rd party content included on our Site by any of our registered users.

Maintenance of the Site

We, or the Site owners (teachable.com), may need to fix bugs, install updates and do general diagnosis and maintenance of the Site, which may make the Site less accessible or unavailable for your use during those times.

We may also need to do emergency maintenance and/or suspend access to the servers where, in our reasonable discretion, we see the need to do that. We will make access to the Site available again when we think that it is safe to do so.


We reserve the right to terminate these Terms if you breach any of its provisions. If we are in material breach of any material term as a result of circumstances within our control and such breach cannot be remedied within thirty working days, you will be entitled to a pro-rata refund on any affected purchases or subscriptions made in connection to the Site. However, we reserve the right not to provide any such refund to any person, in our sole opinion, who has breached or is in breach of these Terms.

Applicable law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction over any dispute which may arise, although we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.


If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision of these Terms shall not affect the validity and enforceability of the rest of these Terms.

Contact Us

You can contact us via email at [email protected] or by telephone on +44 207 566 4141